Awww I'm in love! Not only is the bag itself amazing, but the store's customer service is outstanding as well. First off, the bag is well-made and durable. I've used it several times, and there haven't been any issues. The stitching is precise, which enhances the beauty of the bag. The overall look is just classic and elegant. The light taupe color, shape, and size were exactly what I expected—actually, it exceeded my expectations, and I'm absolutely satisfied with it. The only minor thing was that the color of the edges was a little different from the photos on the website, but when I reached out to the store, they responded sincerely and addressed my concern.
As for the customer service, I’d give them top marks. I was initially worried because of a review saying it wasn’t genuine leather, so I asked the store before purchasing. Despite it being a holiday, they replied right away through chat and they assured me that it was genuine leather. When I received the bag and felt it in person, I could clearly tell it was genuine leather. The texture is soft and supple, with natural creases at the bends, and it has that distinct leather scent.
Great product, great customer service, and excellent value for money—I’m thoroughly satisfied. I’m so happy to have found such a good store. In fact, I’m planning to purchase the same bag in black soon because it’s just too beautiful!
I am so pleased with this purchase. The craftsmanship is excellent and we had absolutely amazing customer service! Would highly recommend
Excellent bag, premium class. Made at the highest level - beautiful clear seams, high-quality fittings, beautiful color and pleasant smell. The bag is very functional, has many deep pockets. I am very pleased. I will definitely order another bag. Thank you for the excellent work.
Good quality, i’m so happy !
Beautiful dupe and quality is amazing! Packaging was very professional.
The coffee bag is the perfect chocolate brown colour! Bag is big and compartment included has a zip and large pocket which fits a lot of stuff. Use this bag for work and the 39cm bag fits my 15 inch laptop alongside lunch, snacks, water bottle and a book. Highly recommend
A bag is made with a nice soft leather, at the same time allowing to carry heavy things like laptop inside. Very nice quality!
I love the bag, it is very nice.
Grateful that I found Alexel before purchasing a very similar bag at a much higher price. I am so impressed with the quality of this bag, I'm planning to buy another piece from this store. The shipping was relatively quick considering it came from Australia to US.
Beautiful leather case. Gift for my Mum. She is going to love it
