DOMESTIC

GENERAL SHIPPING INFORMATION

Australia Post is currently experiencing high volumes of parcels through their network. For more information please visit the Australia Post website here: https://auspost.com.au/service-updates/current-updates/ecommerce-collections-temporary-pause.

What shipping options do you have?

• For Australian customers we have three delivery options:
  • Express shipping: Delivery in approximately 1-4 business days from when you receive your dispatch notification. Click here to view the eligible post codes that qualify for the Australia Post Express Post delivery.
  • Standard shipping: Delivery in approximately 2-5 business days from the moment you receive your dispatch notification. For more info please click: here.
  • International Customers: We only ship express which may take between 4-10 business days from dispatch depending on your zone and whether you’re in a metro region. The below are average time frames only and regional areas may be subject to delays. To view more regions click here.
    • New Zealand approximately 4 business days from dispatch to metro areas.
    • United States of America approximately 5 business days from dispatch to metro areas.

How much does shipping cost?

• For Australian customers:
  • We don't provide Click & Collect at the moment
  • Standard shipping is $10
  • Express shipping is $18
• For international customers prices range from $25 - $70 depending on your order weight

How long does dispatch take?

• Orders typically ship the next 2 business day. Please note that our shop doesn’t ship orders on Sunday or on Australian public holidays.
• Dispatch of your order may be delayed during sale or promotional periods.
• Pre-order products are subject to the ETA indicated at the time of purchase and may be subject to change.
• For updates on shipping times, please email us at info@alexelcrafts.com.

Can I track my delivery?

• Tracking will be provided once your order has been dispatched in your order confirmation email or messenger update.
• Australian customers can track their parcel using Australia Post Tracking.
• International customers can track their parcel using Australia Post Tracking.

• Sometimes the carrier can take 24 hours to update shipping. If you tracking number isn’t updating or working, please reach out to us as soon as you can via info@alexelcrafts.com and we can help you out.

Do your prices include Duties & Taxes?

• We do not cover any duties & taxes, if your order goes over your regions threshold then DHL will be in contact with you directly to make payment.