What shipping options do you have?
- For Australian customers we have three delivery options:
- Express shipping: Delivery in approximately 1-4 business days from when you receive your dispatch notification. Click here to view the eligible post codes that qualify for the Australia Post Express Post delivery.
- Standard shipping: Delivery in approximately 2-5 business days from the moment you receive your dispatch notification. For more info please click: here.
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International Customers: We only ship express which may take between 4-10 business days from dispatch depending on your zone and whether you’re in a metro region. The below are average time frames only and regional areas may be subject to delays.
- New Zealand approximately 4 business days from dispatch to metro areas.
- United States of America approximately 5 business days from dispatch to metro areas.
How much does shipping cost?
- For Australian customers:
- We don't provide Click & Collect at the moment
- Standard shipping is $10
- Express shipping is $18
- For international customers prices range from $25 - $70 depending on your order weight
How long does dispatch take?
- Orders typically ship the next 2 business day. Please note that our shop doesn’t ship orders on Sunday or on Australian public holidays.
- Dispatch of your order may be delayed during sale or promotional periods.
- Pre-order products are subject to the ETA indicated at the time of purchase and may be subject to change.
- For updates on shipping times, please email us at info@alexelcrafts.com.
Can I track my delivery?
- Tracking will be provided once your order has been dispatched in your order confirmation email or messenger update.
- Australian customers can track their parcel using Australia Post Tracking.
- International customers can track their parcel using Australia Post Tracking. After the parcel arrives in the destination country, tracking will continue through your local postal service’s website using the same tracking number for more information.
- Sometimes the carrier can take 24 hours to update shipping. If you tracking number isn’t updating or working, please reach out to us as soon as you can via info@alexelcrafts.com and we can help you out.
- All
- SHIPPING FAQ(s)
Need Help?
If you have an issue or question that requires immediate assistance, please click the button below to email us or chat live with a Customer Service representative. If we’re not available, feel free to send us an email and we’ll get back to you within 20–36 hours.
SHIPPING FAQ(s)
Order Tracking
All domestic orders are shipped via Australia Post. Once your order has dispatched, you can track your parcel here:
Estimated Delivery Times (ETA)
All orders are shipped from Sydney, Australia. Delivery times vary depending on your destination:
- Standard Shipping: 1–7 business days
- Express Shipping: 1–3 business days
*Please note that these are estimates provided by the carrier.
Tracking
- International orders are shipped via Australia Post or EMS and can be tracked here.
ETA
- The delivery time will differ according to the delivery destination. All orders are shipped from Sydney, Australia.
- To estimate your delivery time, please consult the chart below.
- Keep in mind: delivery may take additional time during peak periods.
| Destinations | International Standard | International EXPRESS |
| USA | 6-10 Business DAYS | 3-7 Business Days |
| Singapore | 6-8 Business DAYS | 3-7 Business Days |
| New Zealand | 4-7 Business DAYS | 2-5 Business Days |
| Italy | 7-10 Business DAYS | 3-8 Business Days |
| Ireland | 7-10 Business DAYS | 3-8 Business Days |
| Spain | 7-12 Business DAYS | 3-8 Business Days |
| Hong Kong | 6-10 Business DAYS | 3-6 Business Days |
| United Kingdom | 7-10 Business DAYS | 4-7 Business Days |
| France | 7-12 Business DAYS | 4-8 Business Days |
| Germany | 7-10 Business DAYS | 4-8 Business Days |
| China | 7-10 Business DAYS | 3-7 Business Days |
| Switzerland | 7-10 Business DAYS | 4-8 Business Days |
| Malaysia | 6-10 Business DAYS | 3-7 Business Days |
| Taiwan | 6-10 Business DAYS | 3-7 Business Days |
| Philippines | 6-10 Business DAYS | 3-7 Business Days |
| India | 6-12 Business DAYS | 6-12 Business Days |
| Korea | 6-10 Business DAYS | 3-7 Business Days |
| Netherlands | 7-10 Business DAYS | 4-8 Business Days |
| Indonesia | 6-10 Business DAYS | 3-7 Business Days |
| Canada | 6-10 Business DAYS | 3-7 Business Days |
International Custom Fees
International customers should be aware that they might have to pay customs duties. These charges are the customer's responsibility and are not covered by the order's cost or the shipping fee. Customs duties can vary widely depending on the country and state to which the order is being shipped. We recommend reaching out to your local customs office for an estimate of these charges if you're uncertain.
Please note that AlexelCrafts is not liable for any additional taxes or customs duties that may be levied upon the delivery of your order.
*Please be advised that our currency conversion rate is set according to a standard benchmark. These rates may fluctuate.
Returns, Exchanges, and Cancellations
- Contact us: Within 14 days of delivery
- Ship items back: Within 21 days of delivery
- Request a cancellation: Within 3 days of purchase
Australia Domestic Orders
If you change your mind or are not satisfied with your order, you can return it within 14 days for a full refund. Items must be unused and in their original condition. We also welcome exchanges for domestic orders.
International Orders
If you are not satisfied with your order, you can return it within 14 days for a full refund, provided the item is unused and in its original condition. Please note that for international returns, we cannot cover shipping costs (both the original delivery fee and the return shipping fee).
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays caused by customs regulations.
Conditions of Return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Duties & Taxes
Our product prices do not include duties, taxes, or import fees unless otherwise specified. Below is a breakdown of how these charges are handled based on your shipping destination:
- United States: Due to updated U.S. import policies, a 10% tax will be applied and collected directly at checkout.
- United Kingdom & Europe: We provide IOSS (Import One-Stop Shop) and VAT services. This helps streamline the customs process for your orders.
- Canada: Taxes are typically not charged upon entry; however, this is not guaranteed. Any additional fees imposed by local authorities remain the responsibility of the customer.
- Other Countries: Duties and taxes are generally not included in the purchase price. While most international orders are delivered without additional charges, we cannot guarantee this.
Important Note on Customs Inspections
Please be aware that all international parcels are subject to inspection. Taxes and duties are regulated by Australian Customs (and your local customs office). If a parcel is selected for inspection, it may be held for a short period, which could slightly delay your delivery time.
