Shipping & Delivery
DOMESTIC
GENERAL SHIPPING INFORMATION
Australia Post is currently experiencing high volumes of parcels through their network. For more information please visit the Australia Post website here: https://auspost.com.au/service-updates/current-updates/ecommerce-collections-temporary-pause.
What shipping options do you have?
- For Australian customers we have three delivery options:
- Express shipping: Delivery in approximately 1-4 business days from when you receive your dispatch notification. Click here to view the eligible post codes that qualify for the Australia Post Express Post delivery.
- Standard shipping: Delivery in approximately 2-5 business days from the moment you receive your dispatch notification. For more info please click: here.
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International Customers: We only ship express which may take between 4-10 business days from dispatch depending on your zone and whether you’re in a metro region. The below are average time frames only and regional areas may be subject to delays. To view more regions click here.
- New Zealand approximately 4 business days from dispatch to metro areas.
- United States of America approximately 5 business days from dispatch to metro areas.
How much does shipping cost?
- For Australian customers:
- We don't provide Click & Collect at the moment
- Standard shipping is $10
- Express shipping is $18
- For international customers prices range from $25 - $70 depending on your order weight
How long does dispatch take?
- Orders typically ship the next 2 business day. Please note that our shop doesn’t ship orders on Sunday or on Australian public holidays.
- Dispatch of your order may be delayed during sale or promotional periods.
- Pre-order products are subject to the ETA indicated at the time of purchase and may be subject to change.
- For updates on shipping times, please email us at info@alexelcrafts.com.
Can I track my delivery?
- Tracking will be provided once your order has been dispatched in your order confirmation email or messenger update.
- Australian customers can track their parcel using Australia Post Tracking.
- International customers can track their parcel using Australia Post Tracking.
- Sometimes the carrier can take 24 hours to update shipping. If you tracking number isn’t updating or working, please reach out to us as soon as you can via info@alexelcrafts.com and we can help you out.
Do your prices include Duties & Taxes?
- We do not cover any duties & taxes, if your order goes over your regions threshold then DHL will be in contact with you directly to make payment.